100% MONEY-BACK GUARANTEE!
We have been in business for over 5 years now and we are a family owned and operated business. We are committed to offering the best magazines at the best prices without compromising our high customer service standards. We are BuySafe Bonded and offer a 90 day Money-Back Guarantee on every order!
Our contact information:
Online Support: Questions@DotComMags.com
By Phone:
678-848-5572
By Mail:
DotComMags
P.O. Box 512
Adairsville, Ga. 30103
Questions@dotcommags.com
Online Support: Questions@DotComMags.com
By Phone:
678-848-5572
By Mail:
DotComMags
P.O. Box 512
Adairsville, Ga. 30103
Questions@dotcommags.com
Shipping Information:
When you place an order at DotComMags, we forward your order to the proper publisher for processing. Once you place your order, you will receive your first issue in 6-16 weeks depending on how frequently the magazine is published. (Please note these are typical industry wide delivery standards)
Refund, Returns and Cancellation Policies:
When you place an order with DotComMags, you can take comfort in knowing that if our customers are not completely satisfied, our company will not be successful. Therefor, we offer a full 90 day money back guarantee! If for any reason, you change your mind within 90 days after placing your order, just let us know and we will refund your full payment.
Frequently Asked Questions:
Q: Does DotComMags set up automatic renewals?
A: No, we do NOT automatically renew. Your payment is taken one time only.
Q: What if I am not receiving my magazines?
A: If you are not receiving your magazines, check below to see if it has been long enough for them to be delivered:
Weekly subscriptions: 6-10 weeks Biweekly subscriptions: 6-10 weeks Monthly subscriptions: 8-12 weeks Bimonthly or Quarterly subscriptions: 10-16 weeks
If it has been the appropriate amount of time, please let us know immediately so that we can check on your order and take the proper action. We will always offer a refund or store credit for an undelivered/unprocessed order. Please contact us instead of filing a payment dispute. We are more than happy to take care of your individual needs.
Q: What if I do not have a PayPal account or I do not want to use my PayPal account?
A: You will enter your credit card information and billing address on the same page. PayPal processes our transactions for us, therefor you will see their logo and receive an email from them confirming payment. If you have a PayPal account but do not want to use it, click 'continue without logging in' and this will allow your card to be charged instead. Note: If placing an order to be delivered to a different address, you will have an opportunity to enter a 'ship to' name and address different from the 'bill to'.
Q: How do I place a gift subscription or mail it to an address different from my billing address?
A: If placing an order to be delivered to a different address, you will have an opportunity at checkout to enter a 'ship to' name and address different from the 'bill to'.
Q: Can you send out a gift announcement card?
A: At this time we do not offer gift announcements, please check back with us. We will offer them soon.
Q: Can you send magazines to a correctional facility, jail, prison, etc.?
A: Yes, unless the publisher does not allow it. We should have "No Prison Sales" on these magazines.
Q: Can I forward my magazines?
A: You will need to contact the USPS in your area and ask for help with forwarding your 2nd and 3rd class mail.
Q: The information in my confirmation email is wrong, what should I do?
A: Email customer support at questions@dotcommags.com or reply to your confirmation email with the corrections included.
Q: I stopped receiving my magazines, who do I contact?
A: You will call the publisher to correct this problem. Most magazines have a toll free customer service number inside the first few pages of the magazine. We can also provide most of these telephone numbers.
Q: How do I change my address?
A: If you are receiving your magazines from your order with us, then you will call the publisher to make those changes. Most magazines have a toll free customer service number inside the first few pages of the magazine. We can also provide most of these telephone numbers. If you are not receiving the magazines yet, please email us and we can handle your address change for you.
Q: Can I choose which issue will be my first one?
A: No, the publisher will usually send out the current one as the first issue.
Q: Do you accept RENEWALS and how do I order?
A: Yes! If we can offer a renewal on a magazine, you will see 'renewal' by clicking the arrow next to 'new'. You will need to provide us with the same name and address that is being used on the account currently. We cannot make name changes to your existing account & we do not need your account number. The delivery/processing times below also apply to new dates of expiration.
Q: If the magazine I am interested in is not listed on your web site, could you order it for me?
A: Absolutely! If you do not see the magazine you want listed on our site, please contact us and we will try our best to find it for you and still offer you an unbelievably low price!
Q: Once I place my new or renewal order, when will my first issue arrive or my expiration update?
A: When you place your order, your subscriptions are sent to the proper publisher for fulfillment. When you receive your magazine is determined by the frequency of the publication. Estimated delivery/processing time frames are listed below:
Weekly subscriptions: 6-10 weeks Biweekly subscriptions: 6-10 weeks Monthly subscriptions: 8-12 weeks Bimonthly or Quarterly subscriptions: 8-16 weeks
Q: Do you offer price matching for other web sites?
A: Yes, we do! Simply email us with the web site address of the company with a lower price and we will try our best to offer you a lower rate.
Q: Can I request back issues?
A: We do not offer back issues but some publishers do have them available for purchase.
Q: Can I track my order?
A: No, each magazine gets processed individually and should arrive in about 6-16 weeks from the order date.
Q: Can I place an order by mail or over the phone?
A: Sorry, not at this time. The most accurate way to order is online.
Q: How do I pay with my Visa, MasterCard, American Express, or Discover credit card?
A: You will enter your credit card information and billing address on the same page. PayPal processes our transactions for us, therefor you will see their logo and receive an email from them confirming payment. If you have a PayPal account but do not want to use it, click 'continue without logging in' and this will allow your card to be charged instead. Note: If placing an order to be delivered to a different address, you will have an opportunity to enter a 'ship to' name and address different from the 'bill to'.
If at any time, you have any questions, please do not hesitate to email us at Questions@DotComMags.com
When you place an order at DotComMags, we forward your order to the proper publisher for processing. Once you place your order, you will receive your first issue in 6-16 weeks depending on how frequently the magazine is published. (Please note these are typical industry wide delivery standards)
Refund, Returns and Cancellation Policies:
When you place an order with DotComMags, you can take comfort in knowing that if our customers are not completely satisfied, our company will not be successful. Therefor, we offer a full 90 day money back guarantee! If for any reason, you change your mind within 90 days after placing your order, just let us know and we will refund your full payment.
Frequently Asked Questions:
Q: Does DotComMags set up automatic renewals?
A: No, we do NOT automatically renew. Your payment is taken one time only.
Q: What if I am not receiving my magazines?
A: If you are not receiving your magazines, check below to see if it has been long enough for them to be delivered:
Weekly subscriptions: 6-10 weeks Biweekly subscriptions: 6-10 weeks Monthly subscriptions: 8-12 weeks Bimonthly or Quarterly subscriptions: 10-16 weeks
If it has been the appropriate amount of time, please let us know immediately so that we can check on your order and take the proper action. We will always offer a refund or store credit for an undelivered/unprocessed order. Please contact us instead of filing a payment dispute. We are more than happy to take care of your individual needs.
Q: What if I do not have a PayPal account or I do not want to use my PayPal account?
A: You will enter your credit card information and billing address on the same page. PayPal processes our transactions for us, therefor you will see their logo and receive an email from them confirming payment. If you have a PayPal account but do not want to use it, click 'continue without logging in' and this will allow your card to be charged instead. Note: If placing an order to be delivered to a different address, you will have an opportunity to enter a 'ship to' name and address different from the 'bill to'.
Q: How do I place a gift subscription or mail it to an address different from my billing address?
A: If placing an order to be delivered to a different address, you will have an opportunity at checkout to enter a 'ship to' name and address different from the 'bill to'.
Q: Can you send out a gift announcement card?
A: At this time we do not offer gift announcements, please check back with us. We will offer them soon.
Q: Can you send magazines to a correctional facility, jail, prison, etc.?
A: Yes, unless the publisher does not allow it. We should have "No Prison Sales" on these magazines.
Q: Can I forward my magazines?
A: You will need to contact the USPS in your area and ask for help with forwarding your 2nd and 3rd class mail.
Q: The information in my confirmation email is wrong, what should I do?
A: Email customer support at questions@dotcommags.com or reply to your confirmation email with the corrections included.
Q: I stopped receiving my magazines, who do I contact?
A: You will call the publisher to correct this problem. Most magazines have a toll free customer service number inside the first few pages of the magazine. We can also provide most of these telephone numbers.
Q: How do I change my address?
A: If you are receiving your magazines from your order with us, then you will call the publisher to make those changes. Most magazines have a toll free customer service number inside the first few pages of the magazine. We can also provide most of these telephone numbers. If you are not receiving the magazines yet, please email us and we can handle your address change for you.
Q: Can I choose which issue will be my first one?
A: No, the publisher will usually send out the current one as the first issue.
Q: Do you accept RENEWALS and how do I order?
A: Yes! If we can offer a renewal on a magazine, you will see 'renewal' by clicking the arrow next to 'new'. You will need to provide us with the same name and address that is being used on the account currently. We cannot make name changes to your existing account & we do not need your account number. The delivery/processing times below also apply to new dates of expiration.
Q: If the magazine I am interested in is not listed on your web site, could you order it for me?
A: Absolutely! If you do not see the magazine you want listed on our site, please contact us and we will try our best to find it for you and still offer you an unbelievably low price!
Q: Once I place my new or renewal order, when will my first issue arrive or my expiration update?
A: When you place your order, your subscriptions are sent to the proper publisher for fulfillment. When you receive your magazine is determined by the frequency of the publication. Estimated delivery/processing time frames are listed below:
Weekly subscriptions: 6-10 weeks Biweekly subscriptions: 6-10 weeks Monthly subscriptions: 8-12 weeks Bimonthly or Quarterly subscriptions: 8-16 weeks
Q: Do you offer price matching for other web sites?
A: Yes, we do! Simply email us with the web site address of the company with a lower price and we will try our best to offer you a lower rate.
Q: Can I request back issues?
A: We do not offer back issues but some publishers do have them available for purchase.
Q: Can I track my order?
A: No, each magazine gets processed individually and should arrive in about 6-16 weeks from the order date.
Q: Can I place an order by mail or over the phone?
A: Sorry, not at this time. The most accurate way to order is online.
Q: How do I pay with my Visa, MasterCard, American Express, or Discover credit card?
A: You will enter your credit card information and billing address on the same page. PayPal processes our transactions for us, therefor you will see their logo and receive an email from them confirming payment. If you have a PayPal account but do not want to use it, click 'continue without logging in' and this will allow your card to be charged instead. Note: If placing an order to be delivered to a different address, you will have an opportunity to enter a 'ship to' name and address different from the 'bill to'.
If at any time, you have any questions, please do not hesitate to email us at Questions@DotComMags.com